theWillow
VINTAGE MARKET
PAYMENTS
Pay online via PayPal - preferred.
PayPal invoicing for credit card payments available.
Call 704-612-4180 to pay by phone with Visa / MasterCard.
We do not accept American Express or Discover.
Money orders are accepted. No personal checks.
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LAYAWAY
Yes, we accept layaways.
First payment is NONREFUNDABLE*
First payment: 1/3 the item's purchase price*
Second payment: 1/3 price within 45 days of purchase.
Final payment: Due within 90 days of purchase date.
Second & third payments are refundable if order is cancelled.
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GIFT SERVICE
Gift certificates available
Professional gift wrap available
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PACKAGING
Heavy and light duty boxes
Bubble wrap, styrofoam, Kraft paper used
Expensive glass and pottery is double boxed.
Jewelry is gift tissue wrapped & sent in a gift box.
Precious metals typically include a Sunshine polish cloth.
Extras such as candy, charms, etc. often accompany purchases.
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DOMESTIC SHIPPING
Packages are shipped via USPS or UPS.
Shipping insurance is required on breakable items.
Tracking information provided during package transit.
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INTERNATIONAL SHIPPING
Available for small items, such as jewelry.
Cost depends on destination, size, and weight.
Shipping quotes provided upon request.
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RETURNS
Returns at buyer request within 3 days of receiving order.
Items must be in original, unopened, undamaged packaging.
"Extras" (excluding candy) must be returned to receive full refund.
If polish cloths are used or unreturned, a $5 charge will apply.
Returns must be shipped insured via original mail carrier.
Delivery tracking is recommended.
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REFUNDS
Refunds are issued within 3 days after we receive your return.
Shipping costs are not refunded unless it is our error.
Refunds are issued via PayPal.
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COMING SOON! Loyalty Rewards for Repeat Customers